At Aurora Liora , each item is custom-made and personalized just for you. Because of the personalized nature of our products, we do not accept returns, exchanges, or offer refunds for change of mind, incorrect photo submissions, or customer errors.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include your order number and photos of the issue. We will gladly offer a replacement or a full refund, depending on the situation.
If you have any questions or concerns about your order, please don't hesitate to contact us using the contact form on our website - we're always happy to help.